Privacy policy
Introduction
Welcome to Sama Soaps. Your privacy and trust are our top priorities. This Privacy Policy explains what personal information we collect, how we use it, and the measures we take to keep it secure. By shopping with us, you can feel confident that your data is treated with care and respect.
What Information We Collect
We may collect and process the following types of information:
● Account Details: Name, email address, and phone number
● Order & Shipping Information: Delivery address, order history, and payment details
● Device & Usage Data: IP address, browser type, device details, and how you use our site
● Optional Information: Customer support messages, survey responses, wishlists, and other voluntary submissions
How We Use Your Information
Your information is used to:
● Process and fulfill orders
● Provide customer support and manage your account
● Send order updates, confirmations, and relevant notifications
● Personalize your experience and improve our website
● Send marketing communications (if you have opted in)
● Analyze site performance and usage for business improvements
Marketing Communications
With your consent, we may send you marketing emails or SMS about new products, promotions, and updates.
You can opt out at any time by clicking the unsubscribe link in our messages or contacting us directly.
Do We Share Your Data?
We only share your information with trusted third-party service providers who help us run our business—such as logistics companies, payment processors, and email service providers.
We never sell your personal data.
All partners must comply with strict data protection standards.
Cookies & Tracking
We use cookies and similar technologies to:
● Enable site functionality and remember your preferences
● Analyze site traffic and user behavior
● Personalize your experience and provide relevant content
We may use third-party analytics and advertising tools (such as Meta Pixel, Google Analytics, etc.).
7. How We Protect Your Data
Your security is essential to us:
● All data is transmitted securely using SSL encryption
● Online payments are processed through PCI-compliant gateways
● Access to your data is restricted to authorized personnel only
Your Rights
You have the right to:
● Request access to the personal data we hold about you
● Ask us to correct or update your information
● Request deletion of your data (subject to legal or operational requirements)
● Opt out of marketing communications at any time
To exercise these rights, contact us at .
Data Retention
We keep your personal data only as long as necessary to:
● Fulfill your orders and provide customer service
● Comply with legal, tax, and regulatory requirements
● Maintain accurate business records
Children’s Privacy
Sama Soaps does not knowingly collect or store personal information from children under 16.
If you believe a child has provided us with personal data, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy as needed. Significant changes will be communicated via our website or by email.
We encourage you to review this page regularly for updates.
Contact Information
If you have questions or concerns about our Privacy Policy or how we handle your data, please contact us at:
Support@samasoaps.com or Contact us page
Thank you for trusting Sama Soaps. Your privacy is at the heart of everything we do.